Frequently Asked Questions
Get your answers here or ask us a question 🙂
Latest Issues
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Please watch the video below
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Go to customizer > themify options > custom css and paste:
.sidebar-none #content{
padding-bottom: 0;
}Save and close, and it should have fixed it 🙂
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Please try this: https://share.getcloudapp.com/4gu9x1WY
Try the following,
- Delete Cache
- Disable “Minified Scripts” (see screenshot above)
- Disable Caching Plugins, when building site.
About Theme/Features
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Absolutely! And Yes it’s the Full Version, not a “demo”. However, if you’d like support/updates you have the option to become a single theme member or club membership (all Themify themes). And it’s highly recommended for those who are serious about their business, because you can get answers to your problems quicker and enjoy the experience much more. You can also use: HOGAN for 30% Off.
Note: I have exclusive permission from Themify to share this theme and thousands of people have already built their websites following my tutorials.
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Absolutely! In fact, I’ve created a complete beginners tutorial on How to Create Your Own Online Store (eCommerce Website) with this theme (Themify Ultra).
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Absolutely! Translate or create a multilingual site with the Weglot.
This is abit different from WPML – in that it’s automatic and doesn’t conflict with themes and plugins.
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Absolutely! This theme is completely SEO Friendly; I use it for my own sites. Google will still pick up all your content, even if you add text using the “Text” Module instead of the default WordPress text editor. You can right click your page, view source and check to find your content in the html. That means Google can read it.
But of course, you need to have great content and properly optimize it for the keywords you want to rank for. I recommend using Yoast SEO to help guide you in optimizing it.
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You can update here.
However, you can get automatic updates/support at Themify. This means if you have any questions you can get help easily from a forum and they will get back to you within a few hours.
They also gave us a discount code: HOGAN (saves 30%)
Theme Installation
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Some cases, you may be using wordpress.com (free and lite version) whereas in this tutorial we are using wordpress.org (open source, self-hosted version). For eg. Wordpress.com users can’t upload plugins. In this tutorial, we get our own domain name, hosting and then install WordPress (free open source version). We have more functionality and control over our website, which is definitely the best long term option.
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Mac/Safari Users: The themify-ultra.zip file might automatically unzip when you download it. You will need to re-zip it and then you can follow the tutorial to Upload it into your WordPress dashboard. You can re-zip it by right clicking the main folder and compress the folder. Still having issues? Use Chrome or Firefox.
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Localhost/xampp users: Please upload the theme directly into your “wp-content/themes” manually. Unzip the themify-ultra.zip file and then just drop it into that folder. Refresh your WordPress and then activate the theme.
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If you get “upload_max_filesize” error, this means your host/server has limit file upload size. Either request your hosting provider to increase file upload size OR You can Upload the Theme Via Your File Manager (in Cpanel). Watch the video below ? (Alternatively, you can upload via FTP.)
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Give this a go, upload through Cpanel – https://www.youtube.com/watch?v=YAF08HFgM-U
Let me know how it goes, Hogan.
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If you get this message, it means you haven’t been following the tutorial! Hehe! But this is normally is cause sometimes if your using MAC/Safari when you download the theme, it will automatically unzip the .zip to a folder. And then you tried uploading the folder.
To Fix, right click the folder and recompress. You MUST upload the .zip file format. The theme you upload should be themify-ultra.zip.
Customizations
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Go to Customizer > Themify Options > Custom CSS and then paste in:
.header-top-bar #site-logo img { width: 250px; height: 150px; -webkit-transition: all 0.5s ease-out; -moz-transition: all 0.5s ease-out; -o-transition: all 0.5s ease-out; transition: all 0.5s ease-out; } #headerwrap.fixed-header #site-logo img { width: 200px; height:100px; max-height:150px; }Note: You may need to edit the figures for width and height depending on the size you wish to have.
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Go to Customizer > Custom CSS and then paste in:
.header-horizontal #header { text-align: inherit; padding: 0em 0; } #footerwrap { padding: 0em 0 0em; }
Edit the number in front of the “em” to adjust the exact amount of padding you want.
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Go to Dashboard > Appearance > Widgets > drop the Themify Social Widget into the “Social Widget” area and save.
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1) Create a New Page
2) Go to Apperance > Menus > Add that “new page” to your top nav menu and save.
3) Now it should appear at top and open up a new page – you will have to build the layout though.
I recommend checking the youtube description for timestamps – I do show you how to create new pages + import layouts etc
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Go to Customizer > Custom CSS and than paste in:
#menu-icon:before {
color: #ffffff;
}You can find your hex code on color picker, and change it to suit your needs.
Troubleshooting
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If you have downloaded the Theme before 1/1/17 or using version is 1.6.2 and below please Re-download theme from any of the YouTube descriptions (Ultra version 1.6.3) which is compatible with Wordpress 4.7
Then update following these steps: https://themify.me/docs/upgrading#reinstall (settings will remain after re-activation of theme).
This should ensure your customizer section is showing up correctly and not be “blank”. Also make sure you’ve updated WordPress to version 4.7 (this should show up in your WordPress dashboard.)
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Most common fix is to use Google Chrome. Also Clear all history/browser cache.
And then there are a range of other issues, for example. Not the latest version of Wordpress or Version of PHP, Plugins that might conflict with builder etc. If not up to date, update to latest versions and deactivate plugins.
If problem persist, drop me a comment!
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1) Most likely the links probably missing the “:” for example if you try to copy the URL from the browser it’s currently: http://http//yourwesite.com/#about – so you can just put “yourwebsite.com/#about” in the custom link section or make sure you do put the “:” like this: http://screencast.com/t/aL78Bisw9
2) The row anchors are case sensitive. so make sure they are exactly matching (#about > about) it can’t be (#About > about)
3) Make sure there are no spaces – if it’s two words -it should be like #aboutme
4) Sometimes your website has the “www.” whereas your custom link doesn’t have it. If it does, make sure to include it.
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Does your header always look like this? https://screencast.com/t/jyirDCnzwG6q
This basically means, that your screen/browser is too small and the website recognizes it as a Mobile Device, hence showing you the Mobile Menu.
You can do two things
1) I recommend this first, is to just zoom out a bit on your browser to say 90% or 80% (I use Google Chrome, but I think all should have this function)
2) Go to Dashboard > Themify Ultra > Themify Settings > Theme Settings > Responsive Design > And you can set the size (px) you want it to convert to Mobile Menu. (But I recommend just keeping it as default)
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Recently, Google requires you to get an API for your Google Maps. And luckily the process is very simple.
Watch this video starting from 1hr 45 min: https://youtu.be/Vx6emXVlDkg?t=1h45m6s
Note: If you don’t see this option, please download the latest theme in that videos description. And follow these steps to update: https://themify.me/docs/upgrading#reinstall
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If your website looks like this: http://screencast.com/t/rM3YA4oBl3 (This means, you’ve selected the “boxed header layout” which basically puts your website in a box)
1) Go to Dashboard > Themify Settings > Theme Settings > Theme Appearance > Header Layout > Select the “Top Bar” (If you hover over the icon, it should come up with a tooltip that tells you the name)
Or watch this video below
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Instead of using px for padding/margin (which is fixed) – Try using %. This means it will be a variable and spacing will change according to screen size.
And also watch below. Tutorial on How to Make it “SUPER” Mobile Responsive 🙂
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Sometimes when your logged in you might see all your content is perfect but when you log out – it seems to disappear.
In this case, 1) Go to Themify Settings > Themify Builder > Clear Builder Cache > Turn OFF Builder Cache > Save. 2) Log out and also exit/refresh your browser. 3) Check if problem persists.
Note: It is also a good idea to save your revisions regularly or save your layouts. And also backup your wordpress website, so that you can restore it anytime.
Others
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I know some people might want to buy .com.au, .co.uk or .ca domains because it’s for a local business. Yes, you definitely can.
Please follow the steps below and you should be up and running in a few minutes!:)
So after you have bought the domain, all you need to do is:
1) Copy the name server details from your hosting confirmation email. It should look something like this:
2) Go to the dashboard of where you bought your domain, and click on manage domains. Then you should end up somewhere like this. This is an example of the Godaddy Dashboard, but it is similar for all other places. You will need to go to “manage the domains section” and then select manage nameservers.
3) Then you see options to where you can update your name servers to the ones provided to you from your Hostgator confirmation email.
Note: This might take anywhere up to 24 hours for it to update. But from experience it’s pretty quick and should be done within 15 mins and 2-3 hours at the latest.
4) At this stage. You need to login to your Hostgator Cpanel with the details provided to you.
5) Scroll Down, and Click on “Addon Domains” then fill in the details.
Note: You only need to fill in 4 things as shown below. The Subdomain or FTP User and Document Root will automatically appear after you have entered in your new domain name. Leave those as default.
6) You are done! Now you can proceed to Quick Install and Install WordPress on your new domain.
Please Note: If you just changed the nameservers, you may need to watch 2-3 hours for your site to be up. But from experience it will be up in 15-20 mins. And worst case scenario up to 24 hours. Contact your host, if there are any issues.
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Although I’d recommend just building straight on your live website and then use a Coming soon plugin (so your site is not viewable by public). But for those of you who’ve built it on local server already, Watch this Video:
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Go to Customize > Themify Options > Paste this into Custom CSS:
::selection {
background: #cbe9e2 !important;
/* WebKit/Blink Browsers */}
::-moz-selection {
background: #cbe9e2 !important;
/* Gecko Browsers */}Adjust the colours as you wish using hex code.
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Please check out this video. Or read this blog post to learn how to speed up your WordPress Website.